Room

The room mailbox type is designed for hospitality-oriented systems, to be used in creating simplified mailboxes for guest rooms.

These mailboxes can (when using the standard Guest COS):

  • Store room clean status (clean, dirty, etc.)
  • Store room occupied status (occupied or vacant)
  • Prevent messages from being left when unoccupied, redirecting callers to the operator (depends on hospitality configuration)
  • Provide a simplified subscriber menu (listen to new/saved messages, schedule a wakeup call)
  • Provide a default greeting and a default password (no tutorial needed)
  • Allow scheduling wakeup calls if the COS is configured to allow it

There is also an Extended Stay COS, which adds options to the subscriber menu that allow the guest to record a greeting and change the password. There is still no tutorial at first login. The guest can still elect to use the defaults if he or she wishes.

Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.

SettingDescription
Room IDRoom number to show in all web interfaces, this field must be unique and accepts alphanumeric characters. Defaults to mailbox number.
ExtensionExtension number assigned to this mailbox. By default, it is the same as the mailbox number, but does not have to be.
FirstFirst name of the guest. Typically assigned automatically by the PMS.
LastFirst name of the guest. Typically assigned automatically by the PMS.
TitleSubscriber's title, such as Mr., Mrs., Dr., etc. By default, this field is blank.

Maximum length is 29 characters. The following characters are not allowed: [\/|“]
PasswordPassword, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox.
SettingDescription
DescriptionUse this field to add a further description if desired. Optional.
Class of serviceSelect the Class of Service (COS) template to assign to this mailbox.
Single Digit ActionSingle Digit menu assigned to mailbox.
TenantSelect the tenant to which the mailbox is assigned.
LanguageSelect the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration.
SettingDescription
Tutorial completeThis setting is automatically checked for guest mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording.
Language set by ownerIf checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
  • The COS is configured to enable this feature
  • More than one language has been installed and activated
  • The language is currently set to Default

If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language.

Do not disturb (DND)Block all transfers to this mailbox.
Hide from directoryHide mailbox from telephony directory. This should always be checked for guest mailboxes unless using the guest directory.
PromptsManage prompts and greetings.
MWIMessage waiting addresses.
NotificationsNotification templates.
RoomRoom and guest settings.
MembershipDisplay list of group and list mailboxes mailbox is a member of.

Advanced features should not typically be modified and can cause calls to be handled improperly.

Call HandlingAssign call handling template.
Custom InfoCustom read only information.
  • Last modified: 2023/01/07 11:45
  • by 127.0.0.1