User

The user mailbox type is used when creating general-purpose subscriber mailboxes, such as for employees.

It supports the widest range of features for sending, receiving and managing messages, although the exact set of features available depends on the class of service (COS) that is assigned.

Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.

SettingDescription
ExtensionExtension number assigned to this mailbox. By default, it is the same as the mailbox number, but does not have to be.
FirstFirst name of the guest. Typically assigned automatically by the PMS.
LastFirst name of the guest. Typically assigned automatically by the PMS.
PasswordPassword, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox.
SettingDescription
DescriptionUse this field to add a further description if desired. Optional.
Class of serviceSelect the Class of Service (COS) template to assign to this mailbox.
Single Digit ActionSingle Digit menu assigned to mailbox.
TenantSelect the tenant to which the mailbox is assigned.
LanguageSelect the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration.
SettingDescription
Tutorial completeThis setting is automatically checked for guest mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording.
Language set by ownerIf checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
  • The COS is configured to enable this feature
  • More than one language has been installed and activated
  • The language is currently set to Default

If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language.

Do not disturb (DND)Block all transfers to this mailbox.
Hide from directoryHide mailbox from telephony directory. This should always be checked for guest mailboxes unless using the guest directory.
PromptsManage prompts and greetings.
MWIMessage waiting addresses.
EmailEmail addresses.
MailboxMailbox addresses for forwarding.
TelephoneTelephone addresses for notifications.
NotificationsNotification templates.
ForwardingManage message forwarding.
MembershipDisplay list of group and list mailboxes mailbox is a member of.

Advanced features should not typically be modified and can cause calls to be handled improperly.

Call HandlingAssign call handling template.
Call HandlingAssign call handling template.
Custom InfoCustom read only information.
  • Last modified: 2023/01/07 11:45
  • by 127.0.0.1