Remote Access
- DuVoice support requires TeamViewer access to connect to any DuVoice system.
- This can be downloaded any time using the two download buttons on the upper right of this website.
- Any networking requirements for TeamViewer can be found on the networking requirements page, found here.
- TeamViewer is required by DuVoice developers to connect to a system.
- If there are any troubleshooting steps that require escalation to the DuVoice developers, the site will have to use TeamViewer.
- If remote access is not an option, the site will need to send logs to support to forward to the developers.
- More information on sending log files can be found here.
- Furthermore, as per the EULA:
- If DuVoice support cannot get the access needed, support will be limited.
- If TeamViewer is banned at the site, DuVoice support will make a best effort to try alternatives.
- DuVoice support will not provide personal information of support team members beyond what is necessary.
- The site will need to provide:
- Any links for access, software installation, etc.
- Any accounts required to log in.