Table of Contents
Upgrading IP Office
When updating an existing IP Office that is integrated to DuVoice there are some precautions that need to be accounted for. Otherwise the Voicemail and Hospitality features could stop working. Before our support team is able to make any configuration changes to the DuVoice system, a live support service contract will need to be in place AND a current version of DuVoice DV2000 will be required. We highly recommend contacting us before an IPO version upgrade so that we know we can assist. If upgrading from an analog IP Office, the integration will need to be updated to use SIP.
IP Office V12.1
Integration documentation for reference, here.
From v11.0 and below
Depending on existing settings, the PBX link integration may stop working. The PBX link is what DuVoice uses to forward name and COS updates to the IP Office.
This is not supported by Avaya. These DLL files are updated versions of those in the Avaya SDK distributed with DV2000 distribution to perform name changes. Avaya has never updated their SDK distribution since it's release.
It is not known if the DLL's provided via IP Office Manager are backwards compatible and therefore you should always use the version of IP Office Manager you use to manage your IP Office.
This procedure must be performed each time the DV2000 is updated/upgraded.
- Shutdown the DV2000.
- Optionally backup the DLL files listed below (from the DuVoice folder) in case the ones from you IP Office Manager do not work.
- Copy all DLL files from the Avaya IP Office Manager installation folder to the DV2000 installation folder.
These files are located in C:\Program Files (x86)\Avaya\IP Office Admin Suite\Manager and should be copied to C:\Program Files (x86)\DuVoice DV2000.
These files are:- LegacySettings.dll
- SecurityManager.dll
- UpgdWiz.dll
- WhoIs2.dll
- WindowsControlLibrary.dll
- ValidationVisability.dll
- CoreServices.dll
- Optionally, create a seperate backup the DLL files listed above in case you need to readd them after performing a DuVoice patch update.
- Start the DV2000.
- Test using either IPOViewer or performing a name change.
From v10 and below
In addition to the 'from v11 and below' notes mentioned above, and depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.
IP Office Configuration
On the IP Office, create passwords for the DuVoice extensions.
Extension
| Setting | Description |
|---|---|
| Base Extension | Enter an extension number for the DuVoice line. |
| Phone Password | Enter the password to be used to login as this extension. |
DuVoice Configuration
Telephony Settings
PBX tab
- Add 'ipoffice' within the realm field.
Lines tab
- Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
- Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.
IP Office V12.0
Integration documentation for reference, here.
From v11.0 and below
Depending on existing settings, the PBX link integration may stop working. The PBX link is what DuVoice uses to forward name and COS updates to the IP Office. We'll need to change Change TLS to 1.0 (from 1.2).
IP Office Configuration
Services and System Settings
Services Section
| Setting | Description |
|---|---|
| Service Security Level | Select Unsecure + Secure. |
| Security Access Source | Select Server Edition Manager for Server Edition and Unrestricted for IP500. |
System Section
| Setting | Description |
|---|---|
| DevLink | Check this box for EAS support. |
| Minimum Protocol Version | Select TLS 1.0 from the Drop down menu (Option was added in IPO v11.1) |
Note: If your organization prevents changing the TLS level to 1.0 for security reasons, it can be added manually. Avaya distributes the required DLL files need for TLS 1.2 along with Avaya IP Office Manager. Refer to 'For IP Office v12.1' section above for more details regarding this procedure.
From v10 and below
In addition to the 'from v11 and below' notes mentioned above, and depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.
IP Office Configuration
On the IP Office, create passwords for the DuVoice extensions.
Extension
| Setting | Description |
|---|---|
| Base Extension | Enter an extension number for the DuVoice line. |
| Phone Password | Enter the password to be used to login as this extension. |
DuVoice Configuration
Telephony Settings
PBX tab
- Add 'ipoffice' within the realm field.
Lines tab
- Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
- Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.
IP Office V11.1
Integration documentation for reference, here.
From v11.0 and below
Depending on existing settings, the PBX link integration may stop working. The PBX link is what DuVoice uses to forward name and COS updates to the IP Office. We'll need to change Change TLS to 1.0 (from 1.2).
IP Office Configuration
Services and System Settings
Services Section
| Setting | Description |
|---|---|
| Service Security Level | Select Unsecure + Secure. |
| Security Access Source | Select Server Edition Manager for Server Edition and Unrestricted for IP500. |
System Section
| Setting | Description |
|---|---|
| DevLink | Check this box for EAS support. |
| Minimum Protocol Version | Select TLS 1.0 from the Drop down menu (Option was added in IPO v11.1) |
Note: If your organization prevents changing the TLS level to 1.0 for security reasons, it can be added manually. Avaya distributes the required DLL files need for TLS 1.2 along with Avaya IP Office Manager. Refer to 'For IP Office v12.1' section above for more details regarding this procedure.
From v10 and below
Depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.
IP Office Configuration
On the IP Office, create passwords for the DuVoice extensions.
Extension
| Setting | Description |
|---|---|
| Base Extension | Enter an extension number for the DuVoice line. |
| Phone Password | Enter the password to be used to login as this extension. |
DuVoice Configuration
Telephony Settings
PBX tab
- Add 'ipoffice' within the realm field.
Lines tab
- Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
- Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.
IP Office V11
Integration documentation for reference, here.
From v10 and below
Depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.
IP Office Configuration
On the IP Office, create passwords for the DuVoice extensions.
Extension
| Setting | Description |
|---|---|
| Base Extension | Enter an extension number for the DuVoice line. |
| Phone Password | Enter the password to be used to login as this extension. |
DuVoice Configuration
Telephony Settings
PBX tab
- Add 'ipoffice' within the realm field.
Lines tab
- Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
- Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.