Metaswitch

• The DV2000 provides Metaswitch a suite of hospitality features including an interface to the hotel PMS system:
  • Guest information
  • Guest voice messaging
  • Wake-up call
  • Housekeeping room status reporting.

The guest messaging, wake-up calls, and housekeeping features utilize a SIP connection to Metaswitch and the PMS interface uses the MetaSphere EAS (CommPortal).

• Metaswitch 9.0 or above.
• One Metaswitch SIP Extension per 150 rooms
• MetaSphere EAS (CommPortal)
• A Metaswitch Level 3 SIP Trunk to DuVoice if using SIP trunking instead of SIP extensions.

• DuVoice 6.03.16+

For MWI Configuration, please refer to this page here.

• If 250 or fewer phones using the DV2000 system you will need to set the SIP subscriptions to the DV2000 IP on each phone.
• If 251 or more SIP phones using the DV2000 system you will need each and every phone set with a static IP in order for MWI to work.
• All phones must support and be set to:
  • Allow anonymous notifications.

• Subscriber name change.
• Call Bar enable/disable based on state of room using hospitality groups.
• DND enable/disable.
• Support for multiple business groups.
• Message light controls
• Room status /maid code live update
• Guest and staff personal voicemail
• Wake-up call scheduling and alerting

DuVoice DV2000 offers either SIP extensions or SIP Trunks connection methods for wake-up calls, housekeeping updates, messaging, and other voice path features. Both methods are listed below.

• Set up one 10 digit extension as a SIP endpoint for DuVoice.
  • See below for DuVoice setup.

OR

SIP Line/Trunk Provide one SIP trunk per every DV2000 SIP Port

• subscriber programming section / Configuration tab
  • Business Group Administrations – Account type = must be set to Administrator for name change controls.
  • Phone Number = DV2000 username for port registration
• subscriber programming section / Connection tab
  • SIP Password (CFS) – set the password for DV2000 port registration
  • SIP domain name (CFS) – this is used for SDV SIP registration.
  • IF No SIP End Point Pack for DuVoice SIP ports is available you can use SIP trunking instead of SIP extension/endpoints.

• Note:
  • All mailboxes should be configured to use the subscriber's 10-digit number.
    • Extension Based Setup:
  • PBX address could be IP or FQDN.

There are three different MetaSphere API interfaces that are available for hospitality guest phone call controls and name changes from the DV2000 server.

• Network-Wide Web Services API
  • Preferred
• MetaSphere EAS API
  • Not Preferred
• MetaView Web Services
  • Least Preferred

• This interface is the suggested method of integration.
  • This interface must be used for any Clustered CFS deployments which can be an advantage for many hosted solutions.
  • It also doesn't require any specific steps to enable the Network-Wide Web Services API.
  • It is Automatically available on any MetaView Server or MetaSphere EAS server that is running MetaView Web.
• Requirements:
  • User account can be any MetaView Web user with the option “Can use Network-Wide Services API” enabled.
  • Create a username and password.

AKA CommPortal JSON API.

• The CommPortal JSON API is available to use if the Network-Wide API is not available or wanted.
• This API provides the DuVoice with all features using a username and password.
• Requirements:
  • User account making changes must be an EAS Administrator for the Business Group.
  • For hospitality phone controls.

• Not commonly used
  • This API is the original API supported by DuVoice
  • Requirements:
    • MetaView Web Services enabled.
    • Issues:
      • This is a “trusted” API and there is no security or authentication.
      • If you enable this interface, make sure you restrict access to it.
        • For example by using a firewall to restrict access to the TCP port it uses 8080.

• Using DV2000 Manager:
  • Select: Site.
  • Select: Profiles.
    • Under Details:
      • Select: Metaswitch.

DuVoice PBX-LINK (CommPortal) for Metaswitch integration can be found here.