Requirements

• Key version must be updated to version 7.
• Only Windows versions:
  • Windows 10
  • Windows 11
  • Windows Server 2016-2022.
  • Windows Server 2012 will work but is not suggested.
• Windows instance cannot be shared with any other applications other than call accounting and PBX management software.

• Support for all versions of Microsoft Windows Server 2012 is being discontinued for Dialogic® PowerMedia™ HMP 3.0 for Windows as of August 31, 2024.
• Support for all versions of Microsoft Windows Server 2016 is being discontinued for Dialogic® PowerMedia™ HMP 3.0 for Windows as of May 31, 2025.

• All 32 bit Windows.

Not required for SIP only systems.

DV2000 uses no features limited to Windows Server and therefore DuVoice recommends using Windows 10 and can be installed typically without any Microsoft updates. Windows must either be installed on a US English OS or have an account in US English to receive support.

• Requires internet access at install.
• Requires a Microsoft account at install.
• Significant UI changes which could make maintenance more difficult.

• Windows must always have the latest updates available from Microsoft installed.
• The Windows Power Plan must be configured to never put Windows in a Sleep state and to never turn off the Hard Disk.
• For ease of use Windows User Account Control should be lowered to it's minimum setting.
• Installation requires a local administrator account or ability to login to the system with Administrator privileges.
• Multiple RDP sessions are not supported.
• No non-DuVoice supplied web servers.
• Use of the Windows firewall is recommended. It should be configured to pass traffic between the PBX, PMS, and other systems the DV2000 connects with.
• DuVoice software is installed in C: (Multiple Directories will be created by the installer), ensure the required disk space is available for these directories to be created by the installation software.

• It is not recommended to run Anti Virus Software on the server running the DuVoice software.
• If Anti Virus Software is required, it is recommended that it be installed after the DuVoice software is installed.
• The following directories contain multiple .EXE files that must be fully excluded from Real Time scanning.
  • C:\OEM
  • C:\Program Files (x86)\DuVoice DV2000
  • C:\Program Files (x86)\DuVoice RTStatus
  • C:\vmbackup
  • C:\vs
  • C:\Program Files\dvmongodb

The host system must be have High Precision Event Timer (HPET) support.

Before you install the Dialogic HMP Software, you must make sure TCP ports 1719, 1720, 5060, 12002, 12003, 12004, 20000, and 20001 are available. These ports must be available for the Dialogic HMP Software to function properly

• SU558 - Released 2024-08
• SU557 - Released 2024-07
• SU556 - Released 2024-02
• SU554 - Released 2023-12
• SU551 - Released 2023-08
• SU550 - Released 2023-05
• SU548 - Released 2023-03
• SU543 - Released 2022-09
• SU533 - Released 2021-06
• SU525
• SU395
• SU387
  • Install may give erroneous errors about unable to install required Microsoft Libraries.
  • Configuration Manager - DCM shortcut must be run as administrator or changed to always run that way or it will hang.
• SU385
  • Install may give erroneous errors about unable to install required Microsoft Libraries.
  • Configuration Manager - DCM shortcut must be run as administrator or changed to always run that way or it will hang.
• SU382
  • Install may give erroneous errors about unable to install required Microsoft Libraries.
• SU375

• SU540
• SU538
• SU520

DuVoice only supports older Dialogic boards and the driver updates listed here. These drivers are available from the product download page.

• SU271
• SU269