Installation and Setup

This section covers the following:

• System requirements
• Installing Dialogic drivers for SIP
• Installing the DV2000 software
• Initial system setup
• Adding mailboxes
• Recording the main greetings
• Changing the greeting schedule
• Changing the single digit action menu
• Changing the override schedule
• Testing the integration

Whether you are installing a turn-key DuVoice 7.00 system or are installing the software on your own hardware, the system is intended to operate as a voice server only, not as a general purpose computer. Installing unapproved third party software, such as an office suite, can overwrite certain shared software (called DLLs); this can cause the VMS software to crash or experience other unexpected and difficult-to-diagnose problems. Consequently, DuVoice strongly discourages loading any third party software that has not been approved. For a list of approved software, contact the DuVoice Sales department; .

As noted in the End User License Agreement (EULA) that you accepted by either installing the system and/or the software (§3c): Any third party software not provided or approved by DuVoice must be removed at the request of DuVoice before any support service can be provided. Failure to comply may result in refusal by DuVoice to provide support services.

And, as noted in the Extended Warranty (§5.1.4): The following services are specifically excluded…[any] services arising from the introduction of any unauthorized third party software programs to the System.