Set SDA Menu

To change the single digit actions (SDA) menu settings for either the day menu or the night menu, follow these steps:

1. Run Mailbox Administration.
2. Select Templates | Single Digit Action Codes from the main menu.
3. Double-click on Default in the list.
4. For each menu key, select an action from the drop-down list or type in an extension number to transfer to. To have a caller put directly into voice mail for another mailbox (rather than transfer), type Goto [mailbox] and replace [mailbox] with the actual mailbox number. Be sure to leave a space between the word Goto and the mailbox number.

Example
“Hello. Thank you for calling XYZ, Inc. If you know the extension of the person you are trying to reach, enter it now. For sales, press 1. For a company directory, press 2.”

In this case, you would type the sales extension directly into the box next to key 1 and then select Directory from the list box next to key 2.

For more on SDA menus, refer to the Mailbox Administration section.