Troubleshooting

If the Avaya IP Office PBX link is not working, it is likely due to the fact the DuVoice server cannot log into the PBX link.

So the previously functional name updates and guest phone restriction changes will cease to function.

1. Log onto DuVoice server.
2. Open start menu.
3. Find the DV2000 Tools folder.
4. Open IP Office Viewer.
   1. Under the IP Office configured profiles drop-down, select your profile.
   2. The IP Address or DNS name, Username, and Password fields will now populate.
   3. Click the Refresh button and wait.
   4. If it works, you should see a list of extensions.
   5. If this does not work, the application will report an error.
      1. According to our developers this error is directly from the Avaya IP Office.
      2. Here are some common errors:
         1. Authentication Problem.
         2. Certificates Expired.

This issue may require the involvement of the site's phone company to have an IP Office technician verify some details.

1. Verify that the profile has the correct information:
   1. Username.
   2. Password.
   3. IP address.
2. Ensure the Microsoft firewall is disabled on the DuVoice server.
   1. See if the location has an on-site firewall that could be blocking access.
3. Verify to see if the IP Office has been updated to v12+
   1. If it has, please refer to this page here.
4. Verify the security settings on the IP Office.
   1. More information here.

Please refer for this page here.