Set Greeting Schedule

The greeting schedule is determined by the scheduled event template assigned to the main greetings mailbox. It defines the hours during which it is in effect and can override a number of mailbox settings, such as which greeting to play, which class of service template to use, etc.

For the default tenant created by the Setup wizard, the main greetings auto attendant mailbox is typically mailbox 991 and the assigned scheduled event template is Day Schedule. You can edit the template (and mailbox 991) using the Mailbox Administration application.

By default, the Day Schedule template is configured to be active between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

To change the hours or days-of-the-week for the business hours schedule, follow these steps:

1. Run Mailbox Administration.
2. Select Templates | Scheduled Events from the main menu.
3. Double-click on Day Schedule in the list.
4. Edit the start and stop times as desired. This defines the hours during which the Day greeting will play.
5. Check or uncheck the days of the week as desired. This defines the days of the week this schedule will be in effect.
6. Click OK to save the new settings.

Add a Different Schedule for Certain Days of the Week To have different business hours for certain days of the week (assuming you are still logged into Mailbox Administration):

1. Select Templates | Scheduled Events from the main menu.
2. Select Day Schedule in the list.
3. Click Copy.
4. Type in a name for the new file and click OK.
5. Select the days of the week you want this template to be in effect.
6. Set the start and stop times that define when the template will be active for the selected days.
7. Edit the other settings as desired.
8. Click OK to save the new file.
9. Click Close to close the Template Manager.
10. Open mailbox 991.
11. Select Scheduled Events property page.
12. Click Add.
13. Select the file you just created.
14. Click Open to add it to the list.

To have business hours on Saturday from 8:00 a.m. until 12:00 p.m., copy the Day Schedule template to a new filename (such as Saturday Schedule) and when it opens for editing, deselect all the weekday buttons and then select the Saturday button. Change the End Time to 12:00 p.m. If the Start Time is not already 8:00 a.m., change it also. Then click OK to save the template. Then edit mailbox 991 as described in the instructions above.

For more on scheduled event templates, refer to the Mailbox Administration section.