Upgrading IP Office

When updating an existing IP Office that is integrated to DuVoice there are some precautions that need to be accounted for. Otherwise the Voicemail and Hospitality features could stop working. Before our support team is able to make any configuration changes to the DuVoice system, a live support service contract will need to be in place AND a current version of DuVoice DV2000 will be required. We highly recommend contacting us before an IPO version upgrade so that we know we can assist. If upgrading from an analog IP Office, the integration will need to be updated to use SIP.

Integration documentation for reference, here.

Depending on existing settings, the PBX link integration may stop working. The PBX link is what DuVoice uses to forward name and COS updates to the IP Office.

1. Shutdown the DV2000.
2. Optionally backup the DLL files listed below (from the DuVoice folder) in case the ones from you IP Office Manager do not work.
3. Copy all DLL files from the Avaya IP Office Manager installation folder to the DV2000 installation folder.
   These files are located in C:\Program Files (x86)\Avaya\IP Office Admin Suite\Manager and should be copied to C:\Program Files (x86)\DuVoice DV2000.
   These files are:
   • LegacySettings.dll
   • SecurityManager.dll
   • UpgdWiz.dll
   • WhoIs2.dll
   • WindowsControlLibrary.dll
   • ValidationVisability.dll
   • CoreServices.dll
4. Optionally, create a seperate backup the DLL files listed above in case you need to readd them after performing a DuVoice patch update.
5. Start the DV2000.
6. Test using either IPOViewer or performing a name change.

In addition to the 'from v11 and below' notes mentioned above, and depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.

On the IP Office, create passwords for the DuVoice extensions.

1. Add 'ipoffice' within the realm field.

1. Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
2. Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.

Integration documentation for reference, here.

Depending on existing settings, the PBX link integration may stop working. The PBX link is what DuVoice uses to forward name and COS updates to the IP Office. We'll need to change Change TLS to 1.0 (from 1.2).

Note: If your organization prevents changing the TLS level to 1.0 for security reasons, it can be added manually. Avaya distributes the required DLL files need for TLS 1.2 along with Avaya IP Office Manager. Refer to 'For IP Office v12.1' section above for more details regarding this procedure.

In addition to the 'from v11 and below' notes mentioned above, and depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.

On the IP Office, create passwords for the DuVoice extensions.

1. Add 'ipoffice' within the realm field.

1. Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
2. Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.

Integration documentation for reference, here.

Depending on existing settings, the PBX link integration may stop working. The PBX link is what DuVoice uses to forward name and COS updates to the IP Office. We'll need to change Change TLS to 1.0 (from 1.2).

Note: If your organization prevents changing the TLS level to 1.0 for security reasons, it can be added manually. Avaya distributes the required DLL files need for TLS 1.2 along with Avaya IP Office Manager. Refer to 'For IP Office v12.1' section above for more details regarding this procedure.

Depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.

On the IP Office, create passwords for the DuVoice extensions.

1. Add 'ipoffice' within the realm field.

1. Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
2. Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.

Integration documentation for reference, here.

Depending on existing settings, the SIP integration may stop working. This is generally due to the DuVoice system failing to register to the created IP Office extensions.

On the IP Office, create passwords for the DuVoice extensions.

1. Add 'ipoffice' within the realm field.

1. Copy the DuVoice 'extension' numbers to the 'account' fields within Telephony configuration.
2. Add the same passwords created within IP Office DuVoice extensions to the lines configuration within Telephony configuration.