Class of Service
Class of service (COS) templates define the mailbox attributes and subscriber permissions and restrictions that control the behavior of the mailbox. Only one COS may be assigned to a mailbox at a time, although a scheduled event template may override the assigned COS for mailboxes that support the use of scheduled events. The COS template is assigned to the mailbox on the Owner Settings property page.
Whether you opt to edit an existing template or create a new one, the system will display the COS Editor dialog as shown in the sections below. Other than what is displayed in the title bar and which buttons are available at the bottom, the dialog is the same in both cases.
To save changes to an existing template, click Save. This option is not available if you are creating a new template.
To save a template with a new file name, click Save As.
To close the editor without saving any changes, click Cancel.
COS settings are split across several property pages:
- General – Various settings that don't fit in the other categories.
- Recording – Settings related to sending and receiving voice messages.
- Playback – Settings related to message playback.
- Transfers – Settings related to transferring.
- VeMail – Settings related to the VeMail feature.
- Greetings / Prompts – Settings related to playing mailbox greetings and prompts.
- Wakeup Calls – Settings related to the Wakeup Call feature (for guest mailboxes only).