Graceful Reboot

In normal operation, performing a graceful reboot is not recommended, as it could lead to service interruption.

So, there are a few exceptions as to why you would want to do this, not limited to:

1. It was recommended by a DuVoice support technician.
2. There is a service or connection issue being diagnosed.
3. You're modifying the system's configuration.

Please stick to this explicitly order of steps, as issues can arise if you do not:

1. Shutdown DuVoice services (this must be done BEFORE Dialogic).
2. Shutdown Dialogic HMP telephony drivers.
3. Check Dialogic settings. (Optional, but highly recommended, if you’re confident with working with IP addresses).
4. Reboot the DuVoice server.
5. Wait for the system to start up.
6. Test services.

This MUST be done before shutting down Dialogic.

Normally, there should be a shortcut on the desktop.

However, here are some instructions in case there isn't:

1. Navigate to the start menu.
   1. Then if you're on Windows 11, click 'all'.
2. Open the “DV2000” folder.
3. Then click the “Activity Monitor” application.

1. Click on the ‘service’ drop-down menu option.
2. Within that drop-down, click ‘shutdown’.
3. Wait until the orb in the bottom left of the activity monitor application turns red and says ‘shutdown’.

1. Navigate to the start menu.
2. Open then the “Dialogic HMP” folder, then the “Configuration Manager - DCM” application.

1. Once opened, press the red stop button.
2. It will load as it is stopping. Wait until the ‘system status’ section at the bottom says ‘stopped’.
3. Keep this window open during the next step.

Please note: This step is optional.

1. Click on the line that contains “HMP_Software”. It will highlight it blue.
2. Double-click on that same line to open the properties' menu.
3. Click on the ‘default IP address’ tab at the top.
4. Make sure the bubble is set to the right IP address.
   1. Here are some invalid IP addresses that should NOT be used:
      1. Any ‘loop-back’ addresses: ‘127.0.0.1’ or ‘::1’
      2. Any APIPA addresses (they start with 169.254. the rest is variable): 169.254.X.X
      3. Any IPv6 addresses (they’re longer, have colons, and sometimes letters): 2001:db8:3333:4444:5555:6666:7777:8888
   2. If you have multiple valid addresses, find the one that connects to the phone network, if noted anywhere, and select it.
   3. If you made any changes, hit apply, and ok.
5. Close out of this window.

1. Open start menu.
2. Right-click on ‘power’ logo.
3. Click on ‘restart’.
   1. If you’re on-site, instead of 'restart' press ‘shutdown’ then press the power button to boot the DuVoice server.

1. Once the DuVoice server is back online, log in to Windows.
2. Then open the DuVoice ‘activity monitor’ and Dialogic’s ‘configuration manager’ as you did before.
3. Wait roughly 5-10 minutes. (By default, these two applications should start their services on their own).

1. If nothing has changed within these two windows, we’ll need to first start Dialogic.
   1. It's important that Dialogic is started BEFORE DuVoice.
2. Click the green ‘play’ shaped button within the Dialogic application.
3. Wait for the ‘system status’ section at the bottom to say ‘running’.
4. Once it’s running, return to ‘activity monitor’.
5. Click on the ‘service’ drop-down menu option.
6. Within that drop-down, click ‘start’.
7. Wait until the orb in the bottom left of the activity monitor application turns green and says ‘running’.

1. Please make a test and see if you can access voicemail.
   1. Or if you rebooted for another reason, please test that functionality instead.