Log Files
The DV2000 produces many logs. These log files are all located in the folder \tracelogs. These logs may be viewed either by TraceDisplay or any text based editor. Their file extension is ltt.
Example
The files are made up of multiple columns.
MESSAGESERVER 29424 5040 2021/04/29-15:41:23:344 00000001 MailboxCount(456) Found 311 mailboxes which count against license of 10000
| SERVER | PROCESS ID | THREAD ID | DATE-TIME | FILER | TEXT |
|---|---|---|---|---|---|
| MESSAGESERVER | 29424 | 5040 | 2021/04/29-15:41:23:344 | 00000001 | MailboxCount(456) Found 311 mailboxes which count against license of 10000 |
SendLogs
Sendlog is a command line application which will automatically send the most recent log files and others to a special FTP folder available to all Development and Tech Support. It is designed by default to send the files which Development or Tech Support would need my just double-clicking the application with no user input. This makes it convenient for Tech Support to instruct a customer to run the application themselves. It is however discouraged to train techs to run it as it could easily fill up our FTP storage with files that we don’t want or need.
When run, the application compresses all the log files and other files requested into a single zip file named using the machines license and the current date and time, example 10000-201103161554.zip.
Notes
- If it cannot send the file for any reason it will ask if you if you want to save the file in order to copy it manually off the system.
Arguments
| Argument | Description |
|---|---|
| -? or -h | Display options and program information. |
| -manual | Manual mode. Zip file will be created, but not posted to DuVoice. For cases when FTP is not available from the site but other means of transfer are. File will be created on the desktop. Note: Older versions this file was place in the root of c: |
| -path | Send the specified file or folder along with all the log files. |
Examples
Default
Just execute the sendlog application. All defaults will be set correctly for technical support to receive the best information. sendlog
Send logs along with another folder
sendlog -path c:\duvoice\temp
Archiving
Logs are created in the \tracelogs folder and then based on configuration located in System Configuration | Site | Events…
The default retention is 10 days. Systems which are functioning properly can be set to as little as 1 day. Many sites prefer setting the retention to 3 which provides logs for any events which may have occurred over the weekend.
This is controlled via the Windows Task Scheduler. The task name for this is DV2000 logarchive.
- Logs are automatically generated each day automatically based on the date change. Inactive logs from the previous day remain here and are suffixed with the date time it was created.
- When the logarchive task is performed. In active log files located in \tracelogs\ are moved to \tracelogs\archive.
- Files with the ltt extension are then kept for the number of days configured as Archive older log files.
- Files which are over the retention are then compressed into a zip file for another number of days based on Archive older log files setting.
- Compressed zip files which are over the retention date are then deleted.
Example
For example if Archive older log files is set to 3. There should be 4 ltt files and 5 zip files. The reason for the quantity difference is when the task is performed and when the file was actually created.