Static IP Method

Ensure you're following the 'Direct to Phone' Requirements.

• This MWI method allows for assigning static IPs to individual mailbox.
  • This is the preferred method for SIP endpoint Gateways
  • This is the preferred method for mailboxes that use several physical phones.
• If any on-site changes are made to the physical phone resulting in a different MAC address for the extension. This will require changes in the DuVoice configuration, accordingly.

One of these, or a combination of both of these, can be used for a single DuVoice site.

• Requires the phones to be assigned a static IP address.
  • This information will require exporting into a list.
    • We'll refer to this as <phone-ip> in the DuVoice configuration below.

• Requires the gateways to be assigned a static IP address.
  • This information will require exporting into a list.
    • We'll refer to this as <gateway-ip> in the DuVoice configuration below.
• If the gateway maps a single IP address to a single phone, this is the ideal scenario.
  • If it uses a port number instead. The DuVoice configuration will require this information.
    • We'll refer to this as <gateway-port> in the DuVoice configuration below.
• All of this information will need to be organized so that it maps to the correct extension number so the correct MWI updates can be sent to the correct extension.

For this to work, we need to enter the IP address of the phone (or gateway IP and port) within the mailbox's configuration.

For more information on the CSV import process here.

1. Configure the MWI address into the 'MWI 0' column to the CSV file:
   1. For a SIP phone configure it like this example:
      1. 123@192.168.0.123
         1. Replace the 123 with the <phone-ext>.
         2. Replace the 192.168.0.123 with the <phone-ip>.
         3. Keep in mind that this information needs to be in the same row as the appropriate mailbox.
   2. For a SIP gateway configure it like this example:
      1. 123@192.168.0.123:5003
         1. Replace the 123 with the <phone-ext>.
         2. Replace the 192.168.0.123 with the <gateway-ip>.
         3. Replace the 5003 with the <gateway-port>.
         4. Keep in mind that this information needs to be in the same row as the appropriate mailbox.

1. Log in to the desktop of the DuVoice server.
2. Open the 'DV2000 Manager' application.
3. Click on the 'Mailbox' drop down option.
4. Click on the 'Management' option.
   1. The 'mailboxes' window will open.
5. Navigate to the mailbox to be modified.
6. Double click on it to edit.
   1. The individual mailbox will open.
7. Click on the 'MWI' option on the left.
8. Configure the MWI address into the 'Address' column for 'Position' 0 like the following:
   1. For a SIP phone configure it like this example:
      1. 123@192.168.0.123
         1. Replace the 123 with the <phone-ext>.
         2. Replace the 192.168.0.123 with the <phone-ip>.
         3. Keep in mind that this information needs to be in the same row as the appropriate mailbox.
   2. For a SIP gateway configure it like this example:
      1. 123@192.168.0.123:5003
         1. Replace the 123 with the <phone-ext>.
         2. Replace the 192.168.0.123 with the <gateway-ip>.
         3. Replace the 5003 with the <gateway-port>.
9. Click 'ok' to save changes, and close the window.