Update License

In normal operation, this is not required.

So, there are a few exceptions as to why you would want to do this, not limited to:

1. It was recommended by a DuVoice support technician.
2. Updating system's configuration.

Note, the DuVoice services must be shutdown in order to update the license.

Normally, there should be a shortcut on the desktop.

However, here are some instructions in case there isn't:

1. Navigate to the start menu.
   1. Then if you're on Windows 11, click 'all'.
2. Open the “DV2000” folder.
3. Then click the “Activity Monitor” application.

1. Click on the ‘service’ drop-down menu option.
2. Within that drop-down, click ‘shutdown’.
3. Wait until the orb in the bottom left of the activity monitor application turns red and says ‘shutdown’.

Normally, there should be a shortcut on the desktop.

However, here are some instructions in case there isn't:

1. Navigate to the start menu.
   1. Then if you're on Windows 11, click 'all'.
2. Open the “DV2000” folder.
3. Then click the “DV2000 Manager” application.

1. Click view.
   1. Click information.
2. Click the Download a license update button.
   1. If it fails, it will request to install from file:
      1. Click yes.
      2. Navigate to the .lic file provided by DuVoice support (if applicable).
      3. Click open.
3. Then you should see license update success.
   1. Click ok.
   2. On site information window, click close.

1. Return to activity montior.

1. Click on the ‘service’ drop-down menu option.
2. Within that drop-down, click ‘start’.
3. Wait until the orb in the bottom left of the activity monitor application turns green and says ‘running’.
4. Note: as the services show up on activity monitor, it could take a few minutes after it says 'running' for DuVoice services to be functioning as intended.