Ring No Answer Integration

If a forwarded call has more than the DID or Extension information within the SIP Header, specifically the 'from' and 'to' fields, the DuVoice system will be unable to route the call to the correct mailbox.

In our test case, we were receiving the name of the guest within the room and the extension, rather than just the extension (or DID).

Here is an example of working SIP RNA integration:

To fix our issue, there was a setting within the DuVoice Call Queue inside RingCentral.

1. Call Handling & Members
   1. Under 'Display Settings'
      1. Call information displayed:
         1. Box 1: Phone Number
         2. Box 2: None

Example screenshot: